Cancellation Policy

Cancellation Policy

Cancellation Policy

Birchview Dogs Cancellation Policy
Your reservations are very important to us at Birchview Dogs. We understand that plans change sometimes and we do our best to accommodate. Please understand that our boarding facility has limited space and at certain times of the year we are at 100% capacity. This forces us to turn potential boarders away. When clients pick up their dogs early, cancel reservations or change reservations without adequate notice, we not only lose revenue but we miss the opportunity to fill that reservation with other customers waiting for an opportunity to use our services.


Our cancellation policy is as follows:

Boarding


For stays of less than 4 nights – payment is due in full at reservation.
For stays of between 4-14 nights – a $75 deposit is due at reservation.
For stays of more than 14 nights – a $150 deposit is due at reservation
All payments to be received by e-transfer within 48 hours from the time of reservation in order to confirm the booking. To: info@birchviewdogs.ca
Payments are fully refundable if the booking is cancelled with more than 48 hours notice (less a $10 admin fee) and non-refundable if less than 48 hours notice of cancellation.
During peak holiday seasons (1 st July – Labor Day, March break and Christmas/New Year
(December 18 th – January 3 rd ) we require 72 hours notice of cancellation.
Stays that are shortened in length without the standard notice prior to the start of the stay, are charged for the duration of the original booking

Training


When looking for progress, we can’t stress how important consistency is in working with our
dogs. For that reason, Birchview Dogs does not offer refunds on already scheduled sessions. A makeup session may be offered pending minimal availability. For packages, dates are pre-agreed on between Birchview Dogs and pet parents to ensure that the timing works for everyone. We will not be able to accommodate time or date changes. If more sessions are needed, you can ask about booking additional sessions. Every dog is different and training is based on the progress of each individual dog.


Birchview Dogs reserves the right to change policies, procedures and services without notice. It is mutually understood that if a cancellation is due to circumstances beyond our control such as disease, illness or inclement weather that requires us to have to cancel or be closed during regular business hours, we will reschedule and credit your existing booking or refund 100% of the amount paid.